Shipping policy
Effective Date: 21 June 2026
Order Processing
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Orders are processed within 1-2 business days (excluding weekends and UK public holidays).
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You will receive an order confirmation email after purchase and a shipping confirmation with tracking information once your order is on its way.
Shipping Origin
All packages are shipped from Barnet, United Kingdom.
Shipping Methods and Estimated Delivery Times
| Method | Destination | Estimated Time |
|---|---|---|
| Standard Shipping | United Kingdom | 2-4 business days |
| Express Shipping | United Kingdom | 1-2 business days |
| Standard EU | European Union | 4-8 business days |
| International Standard | Rest of the world | 7-21 business days |
Note: Delivery times are estimates from the ship date and do not include processing time. Delays may occur due to customs, weather, or peak seasons.
Tracking
Once your order ships, you will receive a tracking number by email. You can also track your order by logging into your account.
Delivery Issues
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Incorrect address: Please ensure your shipping address is correct. We are not responsible for packages lost due to an incorrect address. If you need to change your address, contact us immediately; we cannot guarantee changes after an order has shipped.
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Lost or stolen packages: If tracking shows "delivered" but you have not received your package, check with neighbours or your local post office. We are not responsible for packages lost or stolen after delivery confirmation.
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Damaged items: If your item arrives damaged, contact us within 48 hours of delivery with photos of the package and the damaged item. We will assist with a claim or replacement.