Refund policy

Effective Date: 21 June 2026

Thank you for shopping at Vivid. We want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy.

Return Period and Conditions

You have the right to cancel and return any item within 30 calendar days from the day you (or someone you nominate, other than the carrier) receive the product.

To be eligible for a return, the item must meet the following conditions:

  • Unworn, unwashed, and in perfect condition.

  • All original tags and labels still attached.

  • All original accessories and packaging included (e.g., belts, dust bags).

  • Final sale items (e.g., underwear, swimwear, personalised products) are not eligible for return unless defective.

How to Make a Return

  1. Request Authorisation: Log in to your account and submit a return request, or email us at SHAANDHANI988@outlook.com to obtain a Return Authorisation (RA) number.

  2. Pack and Ship: Securely pack the item and clearly write the RA number on the outside of the parcel. Ship to the following address:

Vivid – Returns Department
30 CROMER ROAD, NEW BARNET
BARNET EN5 5HT
UNITED KINGDOM

  1. Shipping Advice: We recommend using a trackable shipping service and keeping the receipt. Return shipping costs are the responsibility of the customer, except for defective items.

Refund Processing

  • Once we receive and inspect the item, we will notify you of the approval or rejection of your refund within 3-5 business days.

  • If approved, the refund will be processed using the same payment method you used for the purchase. Credit card refunds may take 5-10 business days to appear, depending on your bank.

  • Exchanges: If you prefer an exchange for a different size or model, please indicate this in your request. If the new item is not available, we will proceed with a full refund.